Shipping & Returns
RETURN POLICY
You have a period of 15 days from the day the purchase is shipped to make changes or returns in store, as long as the conditions of our exchange policy are met.
Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment and accessory. Please make sure to read item descriptions before placing an order.
If you have any questions regarding a specific garment in our shop, please contact us before placing an order.
Please note that if you do request a cancellation for your order before it ships out, you will be charged a 20% restocking fee.
By placing an order, you confirm that you have read and agree to our store policies.
If you have any questions about your order, please e-mail us at info@falbernaz.com with your order number as the subject.
CHANGES
All national orders include free exchanges. For international orders, kindly contact us at info@falbernaz.com.
SHIPPING
The FELIPE ALBERNAZ team is closely monitoring developments and following recommendations by the CDC and other governmental agencies.
ORDER PROCESS
FELPE ALBERNAZ is based in Madrid and all prices are in EUR. We accept all major credit cards.
Orders can take 1-5 business days to process before shipping. All shipping costs are calculated based on each garment’s destination and weight.
Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout. Once your order has shipped, you will receive an e-mail with tracking information and a confirmation of shipment. All clients are responsible for providing the correct shipping and billing information at checkout.
DOMESTIC SHIPPING
Orders can take 1-5 business days to process before shipping.
We offer several shipping services, which include:
- Standard Shipping with Tracking & Signature: 3-5 business day.
- Expedited 1-3 days
Delivery times are provided as a guideline and do not take into account local disruptions.
INTERNATIONAL SHIPPING
Orders can take 1-5 business days to process before shipping
International packages are shipped via UPS (3-7 business days) unless notified otherwise.
Delivery times are provided as a guideline and do not take into account local disruptions.
All items marked as final sale are not eligible for returns or exchanges.
INTERNATIONAL DUTIES AND TAXES
International shipments may be subject to customs fees and import taxes upon delivery determined by the shipment’s destination country. Please note that the recipient of the shipment is responsible for any fees or duties if found by customs. If you do not claim your package, you are responsible for the original shipping charges and the cost of returning the package to our offices.
INSURANCE
Insurance covers your package while it is in possession of the Shipping Company and protects it against loss or damage. If you would like to purchase additional insurance for your package, please contact us.
We are not responsible for, stolen, or damaged mail. We put a lot of time in packaging every single one of your items so that it does not damage during shipping. Once your package has left our studio, it is in the care of your mail courier and all following action will need to be taken with your local courier delivering the Package.
